Learn how innovative banks are extending reach, acquisition, and servicing without expensive real estate investments.
Your Customers Have Gone Digital
50% of consumers want their banks to blend physical branches and digital services. Find out more on demands, demographics, and preferences.
What is Video Banking?
Find out the major differences between video banking, video conferencing and video ITM's.
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Please Fix These Errors
Migrating to a Digital-First Banking Model
Moving from Today’s Fragmented Branch Model to a Customer Centered Hybrid Model
Tips for a modern-day hybrid model:
Today's Fragmented Branch Model
The Future Customer-Centered Hybrid Model
Branch and staff optimization across locations
Virtual banking and digital tools driving conversion rates, wallet share and operational efficiencies.
High touch and personalized service
Organizational and training needs
"I think people still want the human interaction and it's not necessarily face-to-face. It's more the voice and looking someone in the eye and you can still do that. The quality of video now allows you to have a meaningful conversation on a video chat..."